User Guide
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22 July 2021
Dispute Process - Get Help and Report an Issue
Over the course of your Rental Order, unforeseen circumstances, out of control variables, and accidental mistakes may happen. Here’s how to report and get help on these matters.
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New feature introduced on YORenters.com: Giving Away. Give away as an Owner or receive free stuff as a Renter when you make a giveaway order on the website.
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The Security Deposit can be claimed when there is found to be problems with the order. Find out how, what, why and when to claim from the deposit via this user guide for Owners.
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The online Security Deposit Wallet acts as a security deposit that withholds funds for the purpose of protection for the rental of Items. This User Guide will explain in detail the various functions of the Wallet.
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28 Jan 2021
The Order Process and Order Statuses Explained
Explanation on the whole Order Process plus what each and every Order Status means starting from a New Order all the way to Order Completed.
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07 Jan 2021
Receiving Items and Proof Checking
You have made your order, have waited patiently for the delivery, and now finally you have received your item. So what do you do now? Now it’s time for Item Acknowledgement and Checking.
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07 Jan 2021
Parcel Packaging and the Volumetric Weight
From glass bottles to metal gadgets, your item requires the perfect packaging to keep it safe and secure. Here are some packaging tips including how to calculate the item’s Volumetric Weight (VW).
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If you’re having difficulties calculating your own Rental Price and Security Deposit for your Item. Try using the Rental Calculator for help. We’ll explain how to use it and whether you should use it here.
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How to add and post a new item, edit item listings and manage your user account as an Owner. All explained in this Item Management Guide for your items up for rent.
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17 Dec 2020
The Item Listings Guide for Renters
The how-tos on reading and understanding the Item Listing and how to keep yourself informed in order to make sound decisions on what and what not to rent.
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03 Dec 2020
The Differences between an Owner and a Renter
You may have noticed during registration that you can actually be both an Owner, and a Renter. We explain what this means, and how to switch roles from one to another.
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An article guide explaining the different costs and charges that appear on your typical checkout as a Renter. Detailing what you are paying and how much you are paying it for.
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